Privacy Policy

1. Who we are

Wanity AI is operated by Omnity Digital Private Limited (“Wanity”, “we”, “us”). Wanity AI is an AI Customer Engagement Platform built on the WhatsApp Business Platform. This policy explains what data we collect, why we collect it, and the choices you have. It applies to our website (wanity.ai) and our platform (app.wanity.ai).

2. Data we collect

Account data: name, business email, phone number, company details, and billing information you provide when creating an account.

Customer conversation data: messages, contacts, and media that flow through your connected WhatsApp numbers. This data belongs to you — we process it solely to provide the service.

Usage data: log data, device information, and product analytics that help us keep the platform reliable and improve it.

3. How we use data

To provide and operate the platform: delivering messages, running automations, powering AI responses from your own knowledge base, and generating analytics.

To comply with law and with the policies of the WhatsApp Business Platform, including the WhatsApp Business Messaging Policy.

We do not sell personal data. We do not use your customers' conversation data to train models for other customers.

4. Opt-in and opt-out

Businesses using Wanity may only message customers who have given prior opt-in consent, as required by WhatsApp policy. Wanity records the source and timestamp of each opt-in.

End customers can opt out at any time (for example by replying STOP). Opt-outs are enforced automatically across all campaigns and automations.

5. Data security and retention

Data is encrypted in transit (TLS 1.2+) and at rest. Access is role-based and audit-logged. Closing your account ends access to it permanently, and we retain the records afterwards unless you ask us to erase them — which you may do at any time, by writing to support@wanity.ai. Some records are kept regardless: GST tax invoices, for the six years Indian law requires. See wanity.ai/delete-account for what closing and erasing each involve.

6. Your rights

Depending on your jurisdiction (including under India's DPDP Act and the EU GDPR), you may have rights to access, correct, export, or delete your personal data, and to withdraw consent. To exercise these rights, contact support@wanity.ai.

7. Third parties

We share data only with processors necessary to run the service (cloud hosting, payment processing, Google LLC for push notifications and crash diagnostics, and Meta Platforms, Inc. for message delivery via the WhatsApp Business Platform), under data processing agreements.

The mobile app reports crashes to Google Firebase Crashlytics so we can fix them. A report contains the error, the device model and the OS version — not your name, your messages, or any identifier that points back to you. We run no advertising or analytics trackers in the app.

8. Contact

Omnity Digital Private Limited, 2nd Floor, 235, Binnamangala, 13th Cross Road, 2nd Stage, Indiranagar, Bengaluru, Karnataka 560038, India · +91 90718 81100 · support@wanity.ai